All things Fall now live!, TAT up to 4 weeks*

FAQ


What is your turn around time?

Please keep in mind we are a hand made shop with one person making and packaging all orders, on top of raising 3 tiny humans.  Because of this, our average turn around time is up to 21 business days with the maximum on occasion being 30 business days.  Pre-order TAT is also typically about 4 weeks, sometimes up to 5.  Please contact us at info@buttonsbabybowtique.com for a more accurate TAT on your specific order.

Most of your bows are sold out, when will you have more?

Because we are a one mom shop, we find it hard to keep up with a constant inventory, especially while raising three babies.  Please be patient as we are constantly working on new releases.  There are new uploads on the website every Sunday at 8pm CST, check back then-I urge you not to be late!

Do you offer gift cards?  

Absolutely! Please check out our listing for gift certificates in the main drop down menu! You can choose physical or virtual.  You can email me for a free shipping code on a virtual only gift card.

Do you offer local pickup?

We apologize, but we do not at this time.

What if my bow gets dirty?

These bows should not be washed in any machine or with any soap. They should be spot cleaned with a damp cloth only but not submerged in water.  

Please note that “splash & jelly bow” usage is at your own discretion, clips should be wiped off immediately to avoid rusting if they do get wet.  A few splashes of water *should* be okay, but we can not guarantee that these bows will hold up in water when submerged, especially in chlorine etc.

No returns? No cancellations? Why?

If you have an issue with your order, we will do our best to accommodate on a case-by-case basis, we are committed to making sure every customer is happy.  If you have a concern, please let us know before leaving a negative review, we will always do our best to make it right.  All orders are final once placed.

Won’t the glitter scratch my child’s head?

NO! If there is any glitter ever exposed, it will not be directly touching your babies skin, and is always backed with felt!

Will the nylon leave a mark on my child’s head?

Our nylon headbands are so super soft and do not indent your child’s head! They are super flexible and any of them fit from a preemie to an adult very comfortably. Please note, our interchangeable nylons do have some elastic attached.

What if I need the bow/clip specifically for the Right or Left side?

We are happy to accommodate, just make sure to leave in the notes to seller “RIGHT” or “LEFT” side if there is not an option in a drop down menu.

What are my shipping options?

All USA orders default ship USPS First Class for a flat rate fee.  You may upgrade to priority shipping, however still take into consideration normal turnaround time.  Priority mail rushes your shipping, not the making of the order itself.  NO, under any circumstance we do not combine shipping.  Majority of orders ship in boxes but are subject to ship in mailers.

Will you rush my order?

Yes, I will for an additional fee.  Please search for the “Rush Order” option and add it to your cart at checkout, in order for it to get moved to the front of production.  Please note, rushing your order does not mean it will be done overnight.  In addition, if your order is more than 8 bows, it may require an additional fee.  

Will you combine my orders?

No, I’m sorry at this time I do not combine orders.  Because of the high volume received and being a one mama show, it is just not practical or efficient at this time.  This is something I really hope to offer in the future!

Why did my invoice get cancelled?

If you are paying for your bows via an invoice I sent you, those must be paid within 2 hours of receiving unless discussed otherwise.  If you do not communicate with me, you are subject to no longer being able to claim preorder bows or bows for sale on IG or for my VIPS.  I am flexible, I just ask for communication.

How do I contact you?

Please email info@buttonsbabybowtique.com and I will do my best to get back to you within 2 business days.

 

Safety Disclaimer******While it is perfectly safe, please make sure that all headbands are worn under the supervision of an adult, as well as removed in the car and during sleep. Buttons Baby Bowtique will not be held liable for any injury caused by our products, and by purchasing, the purchaser takes the risk associated with these items.